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• The Particular gamer coming from Philippines got manufactured a down payment to Platincasino about Nov 12-15, 2024, nevertheless performed not necessarily receive the particular cash, in revenge of them being debited coming from the girl bank account.
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• We turned down the complaint because typically the gamer didn’t react to our text messages and questions.
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Typically The player from Philippines got already been trying to become in a position to take away their own equilibrium of 310€ for many days and nights, yet the demands have been repeatedly declined with out justification. Customer service got not really responded, in addition to typically the conversation services has been unavailable. We All asistencia al cliente platincasino attempted to become in a position to accumulate even more info from typically the gamer regarding bank account confirmation plus the particular nature regarding typically the winnings nevertheless obtained zero reply.

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Despite this specific, the particular participant incurred significant deficits plus reported the scenario to become in a position to on line casino support. The Complaints Group had been not able to research additional due to be able to the player’s absence associated with response to questions regarding resistant regarding self-exclusion. Typically The gamer from Germany had opened up a good account at Platincasino.apresentando plus made several build up. After successful and seeking a withdrawal, the particular casino experienced terminated it and shut typically the accounts, citing a breach of phrases due in buy to several energetic accounts. The Particular gamer got questioned the legality of withholding both deposits plus earnings.

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Typically The Complaints Team treasured the woman assistance in inclusion to offered help with respect to any sort of long term problems. The Particular player through Philippines faced the confiscation regarding the woman winnings by simply Platincasino due to end upward being in a position to debris made through the woman husband’s bank account, in spite of earlier possessing simply no problems together with withdrawals. The Girl provided documentation, which include a lender assertion displaying the girl wage had been today transferred into typically the same accounts, nevertheless acquired no replies in buy to the girl questions. Typically The player performed not really respond to be able to the particular Problems Group’s requests regarding additional info, major to be in a position to the denial associated with the woman complaint. He stated that his €100 was the personal funds and not necessarily a win, however the online casino insisted it had been subject matter to be in a position to wagering needs despite the gamer becoming not able to play.

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The Girl experienced unresponsive customer support and a disabled reside talk, which often elevated worries about potential problems related in purchase to Platincasino’s supply in Philippines. Typically The Complaints Team got expanded typically the investigation period of time yet in the end had in buy to decline typically the complaint due to end up being in a position to typically the participant’s lack regarding reply to become in a position to queries. Typically The player through Luxembourg a new obstructed bank account containing 2300 euros, which avoided him through producing a disengagement. This Individual got not really received any responses coming from consumer support with respect to days.

His lender accounts had been validated, but he or she documented that will the drawback asks for had been either turned down or canceled without having very clear factors. The issue remained conflicting as this individual performed not react to a muslim inquiries through typically the Complaints Group, which usually led in purchase to the particular rejection regarding typically the complaint. Typically The player coming from Germany tried out to be in a position to take away €400 through Platincasino but confronted concerns along with verification. In Spite Of submitting their IDENTIFICATION in inclusion to proof regarding home, the account declaration and downpayment receipts these people provided had been declined.

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The complaint had been then considered fixed, approaching confirmation of the prosperous drawback by the participant. The player from Germany attempted in order to pull away €250 from Platincasino, only in order to possess his disengagement terminated in add-on to their account erased, citing a policy in resistance to getting several balances. This Individual was unaware associated with a next bank account in add-on to stated that presently there got already been no concern in the course of his deposits till he or she attempted in order to pull away. Earnings in add-on to withdrawals usually are generally regulated simply by limitations arranged by simply the particular on line casino. In many circumstances, typically the limitations usually are large adequate to not really influence the particular vast majority of players.